The Chairman Cigar — operated by Chairman Group LLC Last updated: July 2026
Premium cigars are a perishable, consumable, age-restricted product. For reasons of product integrity, hygiene, and federal and state tobacco regulations, all sales of tobacco products are final once an order has shipped. However, if your order arrives damaged, defective, or incorrect, we will make it right — see “Damaged, Defective, or Incorrect Orders” below.
Premium handmade cigars are sensitive to humidity, temperature, and handling. Once a cigar leaves our humidified storage and enters a customer’s possession, we can no longer guarantee its condition, and for hygiene and regulatory reasons we cannot restock or resell returned tobacco products. This is standard practice across the premium cigar industry and exists to protect the quality of every cigar we ship.
You may cancel an order for a full refund at any time before it ships. Contact us immediately at chairman@thechairmancigar.com with your order number. Once an order has shipped, it cannot be cancelled or refused.
If your order arrives damaged in transit, contains a defective product, or does not match what you ordered, contact us within 48 hours of the confirmed delivery time at chairman@thechairmancigar.com. Please include your order number and clear photos of the shipping box exterior, all interior packaging, and the affected products. Claims submitted without photos of the original packaging, or after the 48-hour window, are not eligible. Do not discard the products or packaging until your claim is resolved, as our carrier may require inspection.
For verified claims, the remedy is at our sole discretion: replacement of the affected items (shipped with adult signature to the original verified address) or a refund to the original payment method. Replacement is our standard remedy. We may require the affected products to be returned to us using a prepaid label we provide before any replacement or refund is issued. Products showing evidence of use, or claims where the packaging photos are inconsistent with transit damage, are not eligible.
We honor a maximum of one courtesy claim resolution per customer. Accounts with repeated damage or dispute claims may be refused future orders at our discretion.
All orders require successful age verification confirming the purchaser is 21 years of age or older, and an adult signature (21+) is required at delivery. If age verification cannot be completed, the order will be cancelled and refunded in full before shipment.
Failed delivery is the customer’s responsibility. Our carrier will attempt delivery on multiple business days; if no eligible adult (21+) is available to sign, the package is then held at a nearby carrier location (such as a UPS Access Point) for pickup with valid government-issued ID. Customers are responsible for monitoring their tracking information and retrieving their package during the hold period. If a package is returned to us because all delivery attempts and the pickup window were exhausted, the order is not eligible for a cash refund. At our discretion, we will issue store credit for the product value, less all original and return shipping costs and a 15% restocking fee. Reshipment of a returned order requires payment of a new shipping fee. Due to the perishable nature of cigars, products damaged by conditions during the failed-delivery period (heat, cold, humidity loss) may not be eligible for credit.
The Chairman Cigar Club memberships may be cancelled at any time before your next billing date by contacting us at chairman@thechairmancigar.com. Cancellation stops all future billing; shipments already billed or in transit follow the standard policy above. We do not offer prorated refunds for partial billing periods.
We ask that you contact us before initiating a chargeback with your card issuer — nearly every issue can be resolved faster by working with us directly. Fraudulent chargebacks on delivered, signature-confirmed orders will be disputed with delivery and age-verification documentation.
Chairman Group LLC — The Chairman Cigar Email: chairman@thechairmancigar.com Phone: 651-661-0319 Mailing address: 202 N Cedar Ave STE 1, Owatonna, MN 55060
Are you 21+?